By tomorrow, Wizz Air airline have to submit an Action Plan to the Directorate General “Civil Aviation Administration” (DG CAA) with preventive measures against delays and cancellations. This became clear after a meeting between Director General of the CAA Aneliya Marinova and representatives of Wizz Air Hungary Ltd.
During the discussions, Marinova reported that since the beginning of the year over 500 complaints from Wizz Air passengers have been received at the DG CAA, and over 200 of them have not been processed by the airline. She explained that in July alone, 38 cancelled flights were registered at international airports in Bulgaria, while 69 others were delayed by more than 2 hours. She explained that in July alone, 38 cancelled flights were registered at international airports in Bulgaria, while another 69 were delayed by more than 2 hours.
„This raises serious concerns in the national law enforcement body and we will take measures to ensure that the European regulations for the protection of passengers’ rights are respected,“, Marinova was adamant.
Regarding the outstanding over 200 passenger complaints, the airline representatives committed to address all of them within 3 weeks. They indicated that they had identified an error in their information system and therefore the complaints were not received.
The two sides agreed to start regular meetings this month, with the aim of having a timely exchange of information, as well as to examine the corrective measures proposed in the Plan to deal with the situation at the airports.
The meeting is in continuation of discussions initiated last week at the Ministry of Tourism, which has been alerted by the tourism industry about the increasing cases of cancelled and delayed flights.
